NeonVegas Privacy Policy

At NeonVegas Online Casino, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit neonvegas.com, create an account, use the NeonVegas app, or otherwise interact with our services. We operate NeonVegas Online Casino under license MGA/B2C/203/2011, issued by the Malta Gaming Authority, and we are owned by BP Group Limited, company number C52434, registered at The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM1632, Malta, as a member of the PressEnter Group. By registering an account or using our platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several categories of information to provide you with a safe and personalized gaming experience at NeonVegas Casino.

Information You Provide to Us

• We collect your name, date of birth, address, email, and phone number when you complete NeonVegas register procedures
• We gather identity verification documents required for KYC and anti-money laundering compliance
• We store payment details you provide for NeonVegas deposit and NeonVegas withdrawal transactions
• We record communications you send us via email, LiveChat, or our contact form

Information We Collect Automatically

• We track your device information, browser type, and IP address when you access NeonVegas login pages or the NeonVegas casino app
• We monitor your gaming activity, including which NeonVegas slots and live casino games you play
• We use cookies and similar technologies to remember your preferences and improve navigation
• We log your session duration, deposit history, and bonus usage, including any NeonVegas bonus code or NeonVegas promo code you redeem

How We Use Your Data

We use the information we collect for several important purposes connected to operating NeonVegas Online Casino responsibly and securely.

• We use your data to verify your identity and confirm you meet our eligibility and age requirements
• We process your deposits and withdrawals, including transactions made via Visa, Mastercard, Interac, Skrill, Neteller, and other supported methods
• We personalize your experience, including tailored offers such as the NeonVegas no deposit bonus, NeonVegas free spins, and VIP Club rewards
• We analyze gameplay patterns to detect suspicious activity and prevent fraud
• We communicate with you regarding account updates, promotions, and customer support inquiries
• We fulfil our legal and regulatory obligations under our MGA license

Cookies and Tracking Technologies

We use cookies on our website and within the NeonVegas app to enhance your browsing experience. Cookies help us remember your login details, language preferences, and session activity so you do not need to re-enter information every time you visit NeonVegas Casino. We also use cookies for analytics purposes to understand how players interact with our games and promotions, allowing us to refine our offering of slots, live dealer tables, and tournaments. You can manage or disable cookies through your browser settings, though doing so may affect certain functionalities, such as automatic NeonVegas login.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• We share data with payment processors to complete your NeonVegas deposit and withdrawal requests
• We provide information to identity verification and fraud prevention services
• We disclose data to regulatory authorities, including the Malta Gaming Authority, when legally required
• We share limited data with game providers such as Microgaming, Pragmatic Play, and Evolution to facilitate gameplay and jackpot tracking
• We may share information with marketing partners if you have opted in to receive promotional communications

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. Our security protocols include encryption of sensitive information, secure servers, and restricted access to personal data within our organization. While we take every reasonable precaution to protect your information when you use NeonVegas Casino, we encourage you to also protect your account by choosing a strong password and not sharing your login credentials with anyone.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, tax, and regulatory obligations under Maltese and international law. If you close your account or request deletion of your data, we may still be required to retain certain records for a minimum period as mandated by gaming regulations and anti-money laundering laws.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to access the personal information we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to withdraw consent for marketing communications at any time
• You have the right to object to certain types of data processing
• You have the right to lodge a complaint with a relevant data protection authority

If you wish to exercise any of these rights, you may contact us directly using the details provided below, and we will respond within a reasonable timeframe.

Responsible Gambling and Data Use

We use certain behavioral data to support responsible gambling tools, including deposit limits, self-exclusion options, and reality checks. This information helps us identify patterns that may indicate a need for additional player protection measures, and we take our duty of care seriously as part of our commitment to safer gaming practices.

Third-Party Links

Our website and app may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and if we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at NeonVegas Online Casino, please reach out to us using the following details:

• Email: support@neonvegas.com
• Live Chat: available 24/7 directly on our website and within the NeonVegas casino app
• Postal Address: BP Group Limited, The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM1632, Malta

We value your trust and remain dedicated to handling your personal information responsibly, transparently, and in full compliance with applicable data protection laws.